Play It Again PCs - It's Time for Another PC.™

Sunday, February 05, 2012

Frequently Asked Questions (FAQs)

Play It Again PCs has put together a list below of the most commonly asked questions to help others who may have the same questions or are experiencing similar situations.

What payment methods do you accept? Play It Again PCs currently accepts Visa, MasterCard, American Express, and Discover Card through our website. We accept PayPal for eBay purchases. We also accept exact cash payments from local customers wishing to pickup their order. If you wish to purchase something from us and want to pay by cash, please contact us and click here to read more about picking up your order.
What is your return policy? You may view our return policy here.
What kind of warranty do you offer? You may view warranty information here.
Can I pickup my order to avoid shipping charges? Yes, Play It Again PCs gladly allows local customers to pickup their orders. Please visit our shipping information section for more information on local pickups.
Do you ship outside the United States? Yes, please visit our shipping information section for more information.
What shipping carriers do you use? Please visit our shipping information section for more information about what shipping carriers we use.
Where can I find tracking information for my order? You will receive an order summary with tracking information the morning after your order ships. Please be sure to check your junk / spam folders in the event you do not receive this email. You may also look up your order tracking information by click here.
Where can I find technical support on the item(s) I've purchased from you? If you are having trouble or a problem with a computer or other item you purchased from Play It Again PCs, please click visit our technical support section.
Is there a phone number I may contact you at? If you have a question about your order, or just a question in general, please contact us using our contact form. Email provides a fast and efficient way for us to address any questions or concerns you may have.
I have a question about an eBay purchase, how do I contact you? Customers who made their purchase through eBay, please email us through the auction or use our contact form.
I am interested in purchasing more than one of your items, do you sell in bulk, wholesale, or offer quantity discounts? Yes, Play It Again PCs does offer some items as bulk purchases at quantity discount pricing. These items are available in our wholesale products section as well as our eBay store in the Lot Auctions category.
Do you purchase used computer equipment from the general public? No, Play It Again PCs does not purchase equipment from the general public.
Where do you get your used equipment from? Since 2002, Play It Again PCs has established itself as one of the leading used IT equipment resellers in the nation and cannot provide their secret recipe at this time, sorry.
Is everything you sell on your website and on eBay actually in your possession? Yes! Everything you find on our website or in our eBay store is physically located in our Livonia, Michigan warehouse.
Can you ship on my FedEx or UPS account number? Yes, simply indicate the shipping carrier, account number, and method of shipment when you submit your payment. There is a $10 materials charge per order for using your own shipping account.
Can I stop by and take a look at something I'm interested in prior to making a purchase? Unfortunately, unless picking up an order, Play It Again PCs does not allow customers in our warehouse for insurance and security reasons. If you have any questions about something you're interested in, please contact us.
Why should I purchase from Play It Again PCs? Just as our mission states, Play It Again PCs strives to provide a professional and cost effective experience for anyone looking to purchase quality used IT equipment. In other words, when you become a Play It Again PCs customer, you're not only purchasing quality equipment, but you're also getting professional service and great pricing along the way. You could also say you gain a "friend" in the IT business!
What is the Follow Us link with that funny looking "t" logo below all about? If you click that link, you'll be taken to our Twitter page where you will be kept up to date with what we're doing! We'll post updates about new equipment arrivals, offer discount coupon codes, share support tips, as well as other exciting news about Play It Again PCs.

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