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| It's time for another PC.TM |
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| Looking for drivers, manuals, or more information? |
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If you're looking for drivers, manuals, or additional information regarding a
product you've purchased from Play It Again PCs, we recommend that you visit
the appropriate manufacturer's website for more detailed information about your
product. To bring up customized support pages on your products, you may want to
locate your system's service tag and/or serial number and model number. These
may be requested on their website.
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Here are a few links to manufacturer support sites:
→ Dell
→ IBM
→ HP
and Compaq
→ Gateway
You may also find drivers and additional information at
DriverGuide.com.
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| Need to return your item? |
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While we're confident in the quality of our product, we do realize that certain
situations arise that require items to be returned. We'll do everything to
ensure that you are satisfied with your business experience. Please note that
some items do not qualify for a return (this will be noted within the auction
itself).
If your item qualifies for a return, please follow the instructions below:
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Customers must obtain a Return Merchandise Authorization (RMA) number before
returning the item. Please contact us with your
name, email address, Order ID or eBay item number, and reason for return. A
support representative will then address your concern.
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For all return or exchange shipments, excluding freight, we will schedule up to
3 pickup attempts via UPS, who will arrive with a pre-printed label. At your
option, we can also generate an Electronic Return Label (ERL) which you print
out, affix to the package, and then drop the package off at any of the local
UPS Stores. Click here to
locate a store near you.
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All return shipments must have the RMA number prominently displayed on the
package. If a return shipment does not have an RMA number visible, it will be
refused.
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Once the item is returned, inspected, and the return claim has been verified,
the refund or exchange will occur within 2-3 days. If the item is deemed
non-defective, we will ship it back to you. In the event you wish to return
non-defective merchandise, a 15% restocking fee and original shipping will be
deducted from the refund amount.
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Play It Again PCs cannot be held responsible for lost or damaged returned
goods.
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